1. Eligibility for Returns

• Customers can request a return within 7 days of receiving their order.
• Products must be unused, unwashed, and in their original condition with tags and packaging intact.
• Items purchased on final sale, clearance, or customized orders are not eligible for returns.
• Returns will only be accepted if the product is defective, damaged, or does not match the order specifications.

2. Return Process

• To initiate a return, contact our support team at support@kalanoc.com with your order details.
• Our team will guide you through the return process and arrange for pickup if applicable.
• If a return pickup is unavailable in your location, you may be required to self-ship the item to our warehouse. Shipping costs for self-shipped returns will be reimbursed if the return is approved.

3. Refund Process

• Once the returned item is received and inspected, we will notify you about the refund status.
• Approved refunds will be processed within 7-10 business days to the original payment method.
• If the payment was made via cash on delivery (COD), refunds will be issued via bank transfer or store credit.
• Any shipping charges paid during the initial purchase are non-refundable.

4. Exchange Policy

• Customers can request an exchange for a different size or replacement of a defective item.
• Exchanges are subject to product availability.
• If an exchange is not possible, a refund will be processed as per our policy.

5. Damaged or Incorrect Products

• If you receive a damaged or incorrect item, please report it within 48 hours of delivery with photos of the product and packaging.
• After verification, we will arrange for a replacement or refund at no additional cost.

6. Cancellations

• Orders can be canceled only if they have not been dispatched.
• If an order is already shipped, it cannot be canceled, and the return process must be followed.

7. Non-Returnable Items

Certain products are not eligible for returns or refunds:

• Gift cards and promotional vouchers.
• Used or damaged items (unless received in such condition).
• Underwear, socks, or other hygiene-sensitive products.

8.Refund and Return Policy updates

• We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.
• It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

8. Contact Information

For any refund or return-related queries, please reach out to us at:

Email: [support@kalanoc.com]

By placing an order with Kalanoc, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund & Return Policy.

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