Shipping Policy

Free Shipping: We offer free shipping across India on all orders above INR 999. There are no hidden fees or additional charges at checkout unless otherwise stated.
Express Shipping: For customers who wish to receive their orders faster, we may offer express shipping options at an additional charge. These charges, if applicable, will be displayed at checkout.

We partner with reliable courier services to ensure prompt delivery of your orders. Estimated delivery times are as follows:

Metro Cities (Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, etc.): 4 – 5 business days
Western India (Rajasthan, Gujarat, Maharashtra, etc.): 5 – 6 business days
Rest of India: 6 – 7 business days
Remote Locations, North-Eastern States, and J&K: 7 – 8 business days

Please note: Orders placed after 3 PM IST will be processed the next business day. Business days exclude weekends and public holidays.

Order Confirmation: Once you place an order, you will receive an email confirmation with your order details.
Processing Time: Orders are typically processed within 1-2 business days after confirmation. This includes quality checks and packaging.
Dispatch Notification: Once your order is dispatched, we will send an email and/or SMS with tracking details to help you monitor your shipment.

Once your order has been shipped, you will receive a tracking number via email or SMS.
You can track your shipment using the tracking link provided in the email or by visiting the courier partner’s website.
If you do not receive tracking details within the expected timeframe, please reach out to our customer support team.

We collaborate with reputed logistics partners to ensure timely and safe delivery.
While we strive for on-time deliveries, we are not responsible for delays caused by unforeseen circumstances, such as bad weather, strikes, lockdowns, or other external factors beyond our control.

Customers must provide a complete and accurate shipping address at the time of placing an order.
If an incorrect or incomplete address is provided, delivery delays or failed deliveries may occur. In such cases, re-delivery attempts may be made, or the order may be returned to us.
If a delivery attempt fails due to customer unavailability, our logistics partner will make additional attempts or hold the package at a local center for pickup. If the package is not collected within the designated period, it may be returned to us.
If your order is returned due to an incorrect address, re-shipping charges may apply.

While we endeavor to meet the estimated delivery timelines, certain unforeseen events may cause delays. These may include:
- Natural disasters (floods, earthquakes, etc.)
- Political disturbances, strikes, or curfews
- Public holidays or peak shopping seasons
- Customs or regulatory delays (for special shipments)
In such cases, we will keep you informed and provide the latest updates regarding your shipment.

Currently, we do not offer international shipping. Orders can only be placed for delivery within India.

If your order arrives damaged, please contact our support team within 48 hours of delivery with photos and details of the issue.
If your order is lost in transit, we will work with our logistics partners to investigate the issue. If the shipment is confirmed as lost, we will initiate a replacement or refund, as per our policy.

Once an order is placed, modifications to the shipping address or order details are only possible if the order has not yet been dispatched.
If you wish to cancel an order, please contact our customer support immediately. If the order has already been shipped, it cannot be canceled, and you may need to follow our return process after delivery.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

For any shipping-related inquiries or assistance, please reach out to us at:

Email: [support@kalanoc.com]
Customer Care: